How to Log a Support Ticket Print

To ensure your support requests are handled promptly and efficiently, follow these steps to log a support ticket through our portal.

Step-by-Step Guide

1. Log In to the Portal

   • Access the portal using your credentials.
   • Ensure you are logged in before proceeding to log a support ticket.

2. Navigate to the Support-Tickets Section

   • Once logged in, locate the "Support-Tickets" section in the portal.
   • Click on "Support-Tickets" to access the ticketing system.

3. Open a New Ticket

   • In the "Support-Tickets" section, find and click on the "Open Ticket" button located in the bottom left corner of the page.

4. Choose the Support Department

   • You will be prompted to select the appropriate support department for your issue. Choose from:
     • Sales
     • Technical Support
     • Accounts

5. Complete the Support Request Form

   • Fill out the support request form with as much detail as possible.
   • Provide all relevant information about your issue to help our support team understand and address your request efficiently.

Tips for a Detailed Support Request

• Describe the Issue: Clearly describe the problem you are experiencing.
• Include Steps to Reproduce: If applicable, include the steps that led to the issue.
• Attach Screenshots: If possible, attach screenshots or any other relevant files.
• Provide Contact Information: Ensure your contact details are accurate for follow-up.

By following these steps and providing detailed information, you help us resolve your support request more quickly and efficiently. Thank you for your cooperation.

For any further assistance, feel free to reach out to our support team through the portal.